jk99 Privacy Policy
Your privacy is important to us. This Privacy Policy explains what personal information jk99 collects, why we collect it, how we use it, and the rights you have over your data.
This Privacy Policy ("Policy") applies to all users of the jk99 online casino and sports betting platform accessible at jk99.bio, including all players based in Bangladesh, whether accessing the Platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or any other location within Bangladesh. jk99 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles.
By accessing or using the jk99 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the jk99 platform. This Policy should be read alongside jk99's Terms and Conditions, which govern the overall contractual relationship between you and jk99.
Our Core Privacy Principles
These six principles guide how jk99 approaches the collection, use, and protection of your personal information across all aspects of the Platform.
1. Information We Collect
jk99 collects personal information in the following categories. We collect only the minimum data necessary for the purposes described in this Policy, and we do not collect sensitive categories of personal data (such as racial or ethnic origin, political opinions, or health data) unless specifically required for responsible gaming compliance or legal obligations.
When you create a jk99 account, we collect your full name, date of birth, email address, mobile phone number, residential address, and username. This information is required to create and manage your account, verify your identity (KYC), and comply with anti-money laundering (AML) obligations. For Bangladeshi players, we may also collect a National Identity Card (NID) number or passport number as part of the KYC process.
We collect records of all deposits, withdrawals, bet placements, game results, and bonus transactions conducted through your jk99 account. For payment processing, we collect your mobile money account details (bKash, Nagad, Rocket, Upay) or card details (Visa, Mastercard) as required to facilitate transactions. Full card numbers are never stored on jk99 systems; payment tokenisation is used for card transactions.
We automatically collect technical information when you use the jk99 platform, including your IP address, device type and model, operating system, browser type and version, session timestamps, pages visited, game sessions played, click-stream data, and referring URLs. This data is used to maintain platform security, diagnose technical issues, and improve the user experience for Bangladeshi players.
When you contact jk99 customer support, we collect the content of your communications, including emails, live chat transcripts, and any documents or screenshots you submit. This information is used to resolve your query and is retained as a record of your support interaction for quality assurance and dispute resolution purposes.
2. How We Use Your Information
jk99 uses the personal data we collect strictly for the following purposes. We do not use your data for purposes that are incompatible with the reason it was originally collected.
- Account creation and management: to register your account, verify your identity, manage your wallet balance, and provide you with access to the jk99 platform and its features.
- Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain an accurate record of all financial transactions associated with your account.
- Regulatory compliance: to satisfy our KYC and AML obligations, to prevent fraud, money laundering, and underage gambling, and to respond to lawful requests from regulatory bodies or law enforcement agencies where required.
- Responsible gaming: to monitor gameplay patterns for signs of problem gambling, to apply deposit limits and self-exclusion tools when requested, and to ensure that the Platform is only accessed by players aged 21 and above.
- Customer support: to respond to your queries, resolve disputes, investigate complaints, and provide technical assistance related to your jk99 account.
- Platform improvement: to analyse aggregated usage data to improve the performance, reliability, and user experience of the jk99 platform, and to develop new features and products for Bangladeshi players.
jk99 does not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you, except where such processing is strictly necessary for fraud prevention or responsible gaming interventions. In those cases, you have the right to request human review of any automated decision that materially affects your account.
3. Legal Basis for Processing
jk99 processes your personal data on the following legal bases. Each processing activity is tied to one or more of these bases:
Processing your registration data, transaction records, and account details is necessary to perform our contract with you — specifically, to provide you with access to the jk99 platform and to process your deposits and withdrawals in BDT.
Processing your identity documents and transaction history for KYC and AML purposes is required to comply with applicable financial regulations. Retaining records for the statutory minimum period is similarly a legal obligation we cannot waive.
Processing technical and usage data to prevent fraud, maintain platform security, and improve the jk99 platform is based on our legitimate interests as a platform operator. We have balanced these interests against your privacy rights and determined that they do not override your fundamental rights and freedoms.
Where we send you optional marketing communications or use non-essential cookies, we do so on the basis of your consent. You may withdraw consent at any time by contacting jk99 support or updating your account communication preferences. Withdrawal of consent does not affect the lawfulness of any processing carried out before that withdrawal.
4. Sharing Your Information
jk99 does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:
- Payment processors and mobile money partners: we share the minimum transaction data necessary with our payment partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard processors) to facilitate your deposits and withdrawals. These partners are contractually bound to handle your data securely and only for payment processing purposes.
- Game software providers: game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming may receive a player session token and anonymised game-state data to deliver game content. They do not receive your full name, address, payment details, or NID number.
- Legal and regulatory authorities: we may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of jk99, its players, or the public.
- Service providers and technical partners: we use a limited number of trusted third-party service providers (for example, cloud hosting, fraud detection, and customer support software vendors) who process data on our behalf under strict data processing agreements. These providers may not use your data for their own purposes.
jk99 does not share your personal data with advertising networks, data brokers, social media platforms, or any other commercial third party for marketing or profiling purposes. If a future business transaction (such as a merger or acquisition) involves a transfer of your personal data, you will be notified in advance and your rights under this Policy will be preserved.
5. Payment Data & Financial Information
jk99 treats payment and financial data with the highest level of care. All transactions on the Platform are denominated in Bangladeshi Taka (BDT). We use SSL encryption for all data transmitted between your device and our servers. Payment card data is handled in accordance with applicable card network security standards; full card numbers are never stored on jk99 infrastructure. Mobile money transactions via bKash, Nagad, Rocket, and Upay are processed through the respective operators' secure APIs, and jk99 retains only the transaction reference, amount, timestamp, and last four digits of the mobile number for reconciliation and dispute resolution purposes.
jk99 is required by law to maintain records of all financial transactions for a minimum statutory retention period for AML compliance purposes. These records are stored securely and are only accessible to authorised jk99 compliance personnel and, where legally required, to regulatory authorities. Financial records are not used for any marketing or profiling purpose.
6. Cookies & Tracking Technologies
jk99 uses cookies and similar tracking technologies to operate the Platform, maintain your session, remember your preferences, and analyse how the Platform is used. The following types of cookies may be present on the jk99 platform:
These cookies are strictly necessary to provide the Platform's core functions, including maintaining your logged-in session, securing your account, and enabling deposits and withdrawals. You cannot opt out of essential cookies while using the Platform.
These cookies collect anonymised data about how players navigate and interact with the jk99 platform (for example, which game categories are most visited, which pages result in session drop-off). This data is used solely to improve the Platform and is not linked to your personal identity.
These cookies remember your platform preferences, such as your last selected game category or display settings, so that your experience is consistent across sessions. These cookies can be cleared via your browser settings at any time.
You may manage your cookie preferences through your device or browser settings. Please note that disabling certain cookies may affect the functionality of the jk99 platform, including your ability to log in and place bets. jk99 does not use cookies to serve third-party advertising on the Platform.
7. Data Retention
jk99 retains your personal data for as long as your account remains active and for a period thereafter as required to satisfy our legal, regulatory, and compliance obligations. Specifically: account registration data and KYC documents are retained for a minimum of five years following account closure; transaction records are retained for a minimum of five years from the date of each transaction; customer support communications are retained for two years from the date of the interaction; technical and usage logs are retained for a maximum of 12 months before being anonymised or deleted.
Once the applicable retention period has expired, jk99 will securely delete or anonymise your personal data so that it can no longer be linked to your identity. If you request deletion of your account before the statutory retention period has expired, jk99 will suppress your data from active use but will retain it in secure archives for the legally required minimum period before final deletion.
8. Data Security
jk99 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and our servers; encryption of sensitive data at rest; access controls limiting data access to authorised personnel on a need-to-know basis; regular security assessments and penetration testing of Platform infrastructure; and incident response procedures to contain and report any data breaches in a timely manner.
While jk99 takes all reasonable steps to secure your personal data, no internet-based system is completely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jk99 will notify you without undue delay and will take all appropriate steps to mitigate the impact of the breach.
If you suspect that your jk99 account has been compromised or that your personal data has been accessed without authorisation, please contact jk99 support immediately at [email protected]. Do not share your account password with anyone, including jk99 staff — jk99 will never ask for your password.
9. Your Data Rights
As a jk99 player, you have the following rights in respect of your personal data. To exercise any of these rights, contact jk99 support with your account username and a description of your request. jk99 will respond within a reasonable timeframe.
- Right of access: you may request a copy of all personal data jk99 holds about you, together with information about how it is processed and on what legal basis.
- Right to rectification: if any personal data jk99 holds about you is inaccurate or incomplete, you may request that it be corrected or completed.
- Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jk99's legal retention obligations.
- Right to restriction: you may request that jk99 restrict the processing of your personal data in certain circumstances — for example, while a dispute about its accuracy is being resolved.
- Right to data portability: where processing is carried out by automated means on the basis of your consent or a contract, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
- Right to object: you may object to the processing of your personal data where that processing is based on jk99's legitimate interests. jk99 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
To submit a data rights request, please email jk99 support at [email protected] with the subject line "Data Rights Request" and include your registered account username, the nature of your request, and any supporting information. jk99 will acknowledge your request within 5 business days and respond substantively within 30 calendar days. If a request is complex or jk99 receives a large number of requests simultaneously, the response period may be extended by up to an additional 30 days, in which case you will be notified of the extension and the reason for it.
10. Children's Privacy
The jk99 platform is strictly for adults aged 21 and above. jk99 does not knowingly collect, store, or process personal data belonging to persons under the age of 21. If jk99 becomes aware that it has inadvertently collected personal data from a person under 21, it will immediately delete that data, close any associated account, and return any deposited funds to the originating payment method. If you believe that a minor has accessed the jk99 platform or that their personal data has been submitted to jk99, please notify us immediately at [email protected].
21+ only. jk99 strictly prohibits use of the platform by persons under 21 years of age. Parental controls and responsible gaming tools are available — visit /responsible-gaming for more information.
11. Third-Party Links
The jk99 platform may contain references to game providers and payment partners whose own privacy practices are governed by their respective privacy policies. jk99 is not responsible for the privacy practices or content of any third-party service. When you interact directly with a third-party service (for example, by visiting a game provider's own website), you are subject to that third party's privacy policy and not this Policy. jk99 recommends that you review the privacy policies of any third-party services you interact with in connection with your use of the Platform.
12. Changes to This Privacy Policy
jk99 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or Platform features. When material changes are made, jk99 will post the updated Policy on this page with a revised effective date and, where practicable, will notify registered players by email. The updated Policy takes effect from the date it is posted.
We encourage you to review this Privacy Policy periodically to stay informed about how jk99 protects your personal data. Your continued use of the jk99 platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.
13. Contact & Data Requests
If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a privacy concern, please contact the jk99 data support team. All privacy-related correspondence should reference your registered account username and clearly state the nature of your query or request.
Privacy & Data Support Email: [email protected] (plain text — not a clickable link). Please use the subject line "Privacy Request" or "Data Rights Request" as applicable. Our support team is available 24/7 and will acknowledge all privacy-related queries within 5 business days.